Client Services Representative

L&E Research•Columbus, OH

5h•Onsite

About The Position

The Client Services Representative (CSR) is the entry point to the Client Services team at L&E Research. In this highly visible, client-facing role, the CSR supports daily facility operations and ensures market research clients and respondents receive excellent service and hospitality. This role is intentionally structured to foster internal growth and provides a clear promotion pathway to Senior CSR, with additional advancement opportunities throughout operations. Successful CSRs thrive in fast-paced, service-focused environments and are eager to contribute to a collaborative team.

Requirements

Must be able to work flexible hours, including evenings and weekends, based on project schedules
Valid driver’s license, reliable transportation, and insurance (exceptions may apply by location)
Strong interpersonal and communication skills
Professional demeanor and a collaborative, team-first attitude
Ability to stand for extended periods on hard flooring, and to lift, carry, and move items weighing up to 25 pounds. You must also be able to conduct manual tasks without interference
Demonstrates adaptability and a strong aptitude for learning and leveraging new technologies, including emerging AI tools, to enhance efficiency and insight

Nice To Haves

Prior experience in a Client Services, Hospitality, or Administrative Support role
Familiarity with Microsoft Office (Word, Excel, Teams), cloud storage (OneDrive), and general office tech
Comfort working in fast-paced environments and shifting priorities

Responsibilities

Greet and welcome clients and respondents upon arrival, creating a warm, professional first impression
Assist with food ordering, setup, and re-plating for in-facility sessions
Keep all client-facing areas clean, stocked, and presentation-ready during and after studies
Set up research rooms with required furniture, materials, signage, and technology per project specs
Tear down and reset rooms between sessions, ensuring rapid turnover and readiness
Run errands for supplies, food, or project needs as required (mileage reimbursed)
Read/respond to emails and follow task lists communicated by the CSA or CSM
Print, copy, and prepare materials for studies
Assist with the use of office technology (e.g., laptops, printers, A/V equipment, streaming platforms like FocusVision and L&E Streaming)
Maintain confidentiality and protect sensitive client data at all times
Cover the front desk when needed, directing visitors, checking in respondents, and managing traffic flow
Answer and direct phone calls professionally; escalate complex inquiries to CSA or CSM
Take ownership of service tasks, including basic troubleshooting and alerting leadership to facility issues
Completion of all required IT and security training courses
Adherence to ISO compliance standards