Client Services Representative

NorthAB LLC

1d•$17 - $21•Remote

About The Position

The Client Services Representative at PayTrace provides front line support operations for our clients and sales partners to deliver an exceptional customer service experience. Please note the shift for this position is Mon-Fri, 7 am - 4 pm Pacific Time

Requirements

High School Diploma or equivalent required. College degree preferred.
A minimum of one (1) year customer service work experience.
Competently and confidently interacts with our merchants and sales partners.
Problem-solver mindset.
Polished written, verbal, and presentation communication skills.
Positive team player, group collaborator, and interpersonal communicator.
Proficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs.
High level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware).
Flexible and eager to learn and work on diverse tasks as needed.

Nice To Haves

Thoroughly understands the payment industry, including knowledge of the industry's structure, VISA and MasterCard interchange qualification, and PCI.

Responsibilities

Troubleshoot, diagnose, and resolve technical hardware and software issues.
Research questions/issues using available information and resources.
Identify and escalate situations requiring urgent attention.
Log all help desk interactions via computerized ticketing system (Team Support).
Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation.
Share information with other team members on how problems or issues were solved, and proactively work with team
Perform PayTrace product training and product demonstrations to end users.
Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments.