Part-Time Client Services Representative - Santa Cruz and Watsonville - Part Time

Janus of Santa Cruz • Watsonville, CA

6d • Onsite

About The Position

At Janus, founded in 1976, we are dedicated to transforming lives through supportive and successful substance use disorder (SUD) treatment services. Imagine being part of a team where your expertise and passion for helping others truly shine. Our mission is to assist individuals and families on their journey toward wellness and recovery in a professional and compassionate environment. We foster an inclusive culture where everyone is welcomed, accepted, and valued. Your role will directly contribute to the well-being of our clients, inspiring everything we do. We believe the role would place you in a highly energized environment where you would be inspired to share your years of experience along with providing extraordinary support for the team and community. So we commit to hiring top talent and cultivating a culture based on merit. That commitment reflects our belief in the importance of a culture in which everyone is welcomed, everyone is accepted, and everyone is valued. Founded in 1976, Janus is a non-profit dedicated to its mission: to provide supportive, hope-inspiring and successful substance use disorder (SUD) treatment services in a professional and compassionate environment while assisting individuals and families on their journey toward wellness and recovery. At Janus, our clients’ well-being is exceptionally meaningful to us, and it is that environment that inspires everything we do. Visit us at www.janussc.org The hours for this on-call role vary between three locations - you can expect to work 1-2 days a week at various locations and must be flexible: South County Clinic in Watsonville Wednesday Friday 5am - 10am Emeline Clinic in Santa Cruz Monday, Thursday, Friday 5:30am - 2pm The candidate should have strong interpersonal skills and the ability to navigate a highly optimized and specialized environment where priorities may shift daily while working autonomously, taking initiative, and complete tasks you are responsible for. You will have a deep background in data entry standards and norms, compliance, strong written and verbal communication, and a deep understanding of the health care landscape and working with under resourced populations. Your dedication to the needs of our clients will encourage community loyalty and enhance our organization’s growth through positive client engagement.

Requirements

• Demonstrate excellent active listening and communication skills, good personal presentation, politeness, and tact, and be able to function in a high-pressure environment.
• Proficiency meeting aggressive timely completion of all documentations.
• Passionate and self-motivated, with excellent organizational and time management skills.
• Experience working in a team-oriented environment demonstrating positive demeanor regardless of changing work conditions.
• Meticulous attention to detail & strong ability to retain and contextualize information.
• One year's experience in a healthcare setting.
• Ability to work with practice management and eHR systems.
• Knowledge of health insurance plans, healthcare terminology/procedures/practices and HIPAA regulations.
• This job requires some travel (up to 20%)

Nice To Haves

• Bilingual in Spanish (preferred)

Benefits

• Amazing Benefits: Enjoy comprehensive medical, dental, and vision coverage, 12 paid holidays, retirement benefits, no-cost mental health counseling services, and 12 paid sick days per year.
• Impactful Work: Be at the forefront of transforming lives and communities.
• Collaborative Environment: Work with a dedicated team of professionals committed to holistic care and rehabilitation.
• Professional Growth: Seize opportunities to attend, participate, and speak at local and state-level meetings, events, conferences, and training.
• Supportive Culture: Thrive in a workplace that values your contributions and supports your professional development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees