Client Services Representative - Behavioral Health

Arbor Circle Corporation • Grand Rapids, MI

16d

About The Position

Provide excellent customer service to help facilitate a positive and efficient experience for people accessing and participating in services, as well as employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization, and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships, communication, and organization.

We support our employees with a robust benefits package, quality supervision, flexible scheduling, a vibrant work culture, ongoing training opportunities, and avenues for career growth. Ideal candidates will bring a willingness to explore bias, equity issues, successes, and challenges with empathy and curiosity, crucial for thriving and advancing within our organization.

Requirements

• Excellent customer service skills (in-person and by phone)
• High-level technical proficiency, including strong MS Office (especially Excel)
• Experience with data analysis
• Working knowledge of electronic health record systems
• Ability to work effectively and efficiently across multiple programs
• Proven experience working with culturally diverse populations
• Minimum of 2 years of office or administrative experience required

Nice To Haves

• Bilingual (Spanish/English) preferred

Responsibilities

• Responding to phone calls
• Receiving and directing clients
• Data entry
• Retrieval and organization
• Coordinating workflows across programs

Benefits

• Market-driven and equitable salary practices
• Robust health insurance options
• 401k match
• 11 paid holidays (including floating holidays meaningful to you)
• 3 weeks’ vacation upon hire, plus separate paid sick time
• A supportive, fulfilling, and inclusive workplace culture
• Equity and inclusion-focused affinity and work groups
• Ongoing professional development and meaningful career growth opportunities
• Quality supervision and flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees