Client Services Representative - Remote

Transworld Systems Inc. • Aiken, SC

6h • $14 • Remote

About The Position

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.
After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.
Work Location: This is a remote/work from home position.
Compensation: $14/hour
Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.
Build Your Future! Come join our thriving team as a Remote Client Services Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
Work from home
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Requirements

• High School Diploma or GED certificate, or equivalent of relevant work experience desired.
• Proficient personal computer skills, including Microsoft Office required
• Excellent interpersonal, written, and oral communication skills required
• Must have professional and mature manner, have a "can-do" attitude
• Ability to maintain the highest level of confidentiality
• Ability to work with minimal supervision required
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 20lbs with or without accommodation
• Ability to stand for long periods of time with or without accommodation
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Responsibilities

• Research data regarding account and billing information to validate and confirm debts owed
• Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax and mail.
• Produce reports as requested by clients by assisting in the creation of the reports.
• Dependent upon position, demonstrate ability and willingness to learn new computer platform/systems.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws \ regulations
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Benefits

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED