Client Services Representative

Mediate Management Co•Boston, MA

4h•$25 - $27

About The Position

We are a growing property management company, celebrating our 40th year of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Client Services Representative to join the MMC Team! Our Client Services team members are the first point of contact for client inquiries and deliver outstanding solutions-based service. Team members develop strong working relationships with clients (internal and external) and learn to understand what our clients need and how we can help them. Client Services work with our property managers to ensure that common questions and concerns are handled in a timely manner by providing support, research, and issue resolution. This position is critical to the overall client experience.

Requirements

Two years of work experience in a customer service role.
Ability to follow instructions and effectively communicate both written and verbally.
Must be reliable, responsible, honest, and ethical.
Must be resourceful in fulfilling client requests.
Strong interpersonal skills with the ability to communicate clearly and request more information when needed.
Must be able to pass a background check.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word) is required

Nice To Haves

Experience in a property management-related field is preferred.
Experience with Yardi is a plus.
Bachelor’s degree, preferred.

Responsibilities

Working with Microsoft Office Applications such as Outlook, Word, and Excel.
Performing general clerical duties (photocopying, scanning, mailing, and filing).
Answering and making telephone calls.
Reviewing and processing voicemail requests.
Drafting and responding to emails.
Resolving common property management issues or escalating to a manager/supervisor, as needed.
Entering data and preparing reports with accuracy.

Benefits

$25.00 to $27.00 per hour, commensurate with experience.
Health Insurance eligible on first day of employment
Dental Insurance company paid, eligible on first day of employment
Vision Insurance
Life and AD&D (company paid)
Voluntary Life and AD&D
401(k) Profit Sharing Plan with Company Match through Cuna Mutual
Competitive Paid Time Off Package
Employee Assistance Program (EAP) available 24 hours a day on weekdays and weekends to employees and family members
Employee Referral Bonus Program
11 Paid Holidays