Client Services Representative (Part-Time) Minnieville Animal Hospital

Suveto • Woodbridge, VA

22h

About The Position

Minnieville Animal Hospital, part of the Suveto network of hospitals, is looking
for an experienced part-time Client Services Representative to join our Team!

Minnieville Animal Hospital, located in Woodbridge, VA is a full-service
veterinary hospital that’s committed to offering the best possible care for our
patients.  We strive to create a welcoming environment for pets and their
families as part of our dedication to delivering the highest quality of
veterinary medicine including dental care, vaccinations, surgery and urgent
care.

The Client Services Representative will provide high quality customer service
that meets or exceeds the expectations of our clients. Support the doctors and
support staff. Look for ways to continually improve the delivery of services to
our clients to ensure that clients are treated with respect and compassion.

This is a part-time position, varying shifts, days and evenings, and weekends
are required.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Nice To Haves

• At least 1 year working within a VETERINARY FIELD is preferred.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Benefits

• pet care discounts
• 401K with a true match up to 4%
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees