Client Services Representative
About The Position
At gWorks, we help local governments lead with confidence and serve their communities more effectively. From financial accounting and utility billing to GIS, asset management, and citizen engagement, our cloud-based tools make complex systems simple — and our people make the difference. As a Client Services Representative, you’ll play a vital role in helping our clients succeed with our SimpleCity products. You’ll be the front line of support — solving problems, answering questions, and delivering a great experience every step of the way. You’ll also coach and train clients, helping them grow more confident and independent in their use of our software. This role is ideal for someone who loves helping others, thrives in a fast-paced environment, and takes pride in delivering real value with every interaction.
Requirements
- 2+ years of customer service experience, ideally supporting software products
- Proficiency with Microsoft Office and other online business tools
- Strong written and verbal communication skills — confident, clear, and customer-focused
- Quick learner with a strong attention to detail and ability to troubleshoot in real time
- Organized, self-motivated, and able to work independently and as part of a team
- Comfortable managing multiple tasks and shifting priorities in a fast-paced environment
- A proactive mindset and a genuine passion for helping others succeed
Nice To Haves
- Familiarity with accounting principles or fund accounting software is a plus
Responsibilities
- Provide support and troubleshoot issues related to our SimpleCity software
- Listen actively to clients, ask thoughtful questions, and resolve concerns in a timely, professional manner
- Train and coach clients in best practices to build their knowledge, confidence, and self-sufficiency
- Document client interactions and update case details accurately in our support system
- Deliver high-quality service with empathy, clarity, and a strong sense of ownership
- Meet or exceed individual performance metrics (e.g. resolution time, customer satisfaction)
- Stay current on product updates, internal tools, and company policies by collaborating with leadership and training teams
- Share client feedback and identify opportunities to improve our software and services
Benefits
- Full medical, dental, and vision insurance
- 401(k) with company match
- Flexible PTO and paid holidays
- A collaborative team culture that values autonomy, growth, and execution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
