Client Services Representative - Susan M. Markel Veterinary Hospital (Part-Time) - Bilingual in Spanish or Arabic preferred

Richmond SPCA•Richmond, VA

45m•Onsite

About The Position

The Richmond SPCA is a non-profit organization located in the heart of Richmond, Virginia. As a leader in the field of animal welfare, we are cultivating a community committed to saving, protecting and enriching animal lives with a mission to provide education and resources to achieve and sustain a no-kill community. Annually, we rescue, rehabilitate and find homes for about 4,000 homeless animals while also providing our region with vital safety net programs designed to keep thousands of pets in loving homes and out of shelters. Our values of collaboration, creativity, honesty, inclusion and respect guide not only what we do – but how we do it. The Richmond SPCA’s Susan M. Markel Veterinary Hospital is a full-service, low-cost hospital with a mission to provide quality, accessible care to our community. On our hospital team, client service representatives foster meaningful relationships with community members and pets in need. CSRs communicate directly with clients to gather records, schedule appointments, welcome pets and their people to our hospital, and handle payment for our low-cost services. CSRs are the face of our hospital, and hugely impact the experience our clients have while seeking and utilizing our services.

Requirements

Alignment with the Richmond SPCA’s mission to achieve and sustain a no-kill community including promoting pet adoption and spaying/neutering
Effective, professional, and empathetic customer service skills and communication (written and verbal) with the public, volunteers, and all Richmond SPCA employees
Attitude that contributes to a welcoming, accessible, compassionate, and respectful atmosphere
Ability to multi-task, follow directions (written and verbal), adapt, and accommodate changing demands productively
Computer skills and ability to learn new computer systems; knowledge of DaySmart Vet a plus
Ability to work in a high volume, fast-paced environment
Strong work ethic, reliability, punctuality
Commitment to the wellbeing of clients and pet patients
Comfort handling/learning to handle both dogs and cats and placing animals in cages/carriers
Ability to provide productive feedback to management
Resourcefulness and ability to work independently in a mature, professional, and productive capacity
Team-oriented mindset with the ability to recognize a need for assistance and ask for help
Strong time management and prioritization skills
Be 18 years of age or older
Have reliable transportation, including during inclement weather
Able to work around animals (including those who are sick or injured or who have behavior challenges), loud noises, cat litter, animal waste, and various chemicals
Able to sit or stand at phone bank and use a computer for several hours at a time
Have physical strength to perform cleaning duties effectively and efficiently
Weekday availability on Mondays, Fridays, and one other weekday from 8 a.m. to 5:30 p.m. (no nights or holidays)

Nice To Haves

Experience working in the veterinary field preferred, but not required
Fluent in English and Spanish or Arabic (speaking and writing) preferred

Responsibilities

Welcome clients to our hospital, assist clients with appointment flow, and handle money and complete payment transactions
Communicate with hospital clients via phone, email, and in person to schedule appointments and provide education and counseling to clients, as appropriate
Enter data into patient charts and maintain client confidentiality
General cleaning, restocking, and upkeep of workspace and hospital lobby including sweeping, dusting, mopping, emptying trash, and restocking supplies
Participate in all required trainings and meetings
Other related duties as assigned

Benefits

Richmond SPCA employees are eligible to become clients of our low-cost, full-service Susan M. Markel Veterinary Hospital and have access to an Employee Assistance Program.
Employees who average 15+ hours per week are eligible for voluntary (employee-paid) benefits including accident insurance, hospital indemnity and critical illness insurance.
Employees who average 20+ hours a week can participate in our 401(k) retirement plan and have access to paid wellness leave.
Full-time employees are eligible for insurance benefits, including medical, dental, and vision, life insurance, short-term and long-term disability, and paid personal leave.
The Richmond SPCA is a qualified employer for the Public Service Loan Forgiveness Program.

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