Client Services Representative - Creekside Pet Care Center

Suveto • Keller, TX

13h

About The Position

Creekside Pet Care Center is looking for an experienced
Client Services Representative for our 24/7 busy 10 doctor, AAHA accredited veterinary clinic.

About Creekside Pet Care Center:

Creekside Pet Care Center, part of the Suveto network of hospitals, is a
full-service 24/7 veterinary hospital with onsite grooming, daycare and boarding
services. We are located in the Keller/Southlake area of the Dallas – Fort Worth
Metroplex and have been a local go-to veterinary clinic for 20 years. Our
veterinary services are available 24 hours a day, seven days a week, with a
state-of-the-art emergency care facility. Our professional and courteous health
care team aspires to excellence in medical treatment, quality and client
service. We utilize cutting-edge knowledge, equipment and techniques to care for
your pets and exceed your expectations. Further, we recognize the bond between
people and pets and treat them as part of the family. We love pets!

The Client Services Representative will provide high quality customer service
that meets or exceeds the expectations of our clients. Support the doctors and
support staff. Look for ways to continually improve the delivery of services to
our clients to ensure that they are treated with respect and compassion.

This is a full-time position.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Nice To Haves

• At least 1 year working within a VETERINARY FIELD is preferred.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Benefits

• medical, dental, and vision insurance
• paid time off
• 401k plan with an employer match
• discounted veterinary services
• VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED