Client Services Representative

United Insurance • Bangor, ME

4h

About The Position

The Client Service Representative (CSR) plays a vital role in delivering exceptional support to clients within a financial services firm. This position is responsible for ensuring a positive client experience through efficient communication, accurate account management, and coordination with financial advisors and back-office operations. The ideal candidate is detail-oriented, client-focused, and thrives in a fast-paced, team-oriented environment.

The essential functions include, but are not limited to the following:
Client Relationship Management
Serve as the primary point of contact for clients regarding account inquiries, service requests, documentation, and policy updates.
Provide timely and professional responses to client questions through phone, email, or in-person meetings.
Maintain high standards of confidentiality and professionalism in all client interactions.
Account Administrative & Operational Support
Process account openings, transfers, and updates in accordance with regulatory and firm standards.
Handle money movement requests such as contributions, distributions, and withdrawals while ensuring compliance with internal policies.
Work collaboratively with custodians, fund companies, and internal departments to resolve client service issues.
Assist with statement reviews, account reconciliations, and transaction tracking.
Answer phones and forward calls to correct people
Advisor Support:
Support financial advisors with meeting preparation, follow-ups, and client reporting packages.
Maintain accurate and organized client records within CRM and document management systems.
Coordinate scheduling and ensure advisors are equipped with updated client materials.
Compliance & Quality Assurance
Ensure all documentation and client communications adhere to regulatory and firm compliance standards (FINRA, SEC, etc.).
Participate in training to stay current with financial industry regulations, firm policies, and product knowledge.
Other duties as assigned.

Requirements

• Bachelor’s degree in finance, business administration, or a related field (preferred).
• 1–3 years of experience in client service or operations within financial services, banking, or wealth management.
• Familiarity with CRM systems, portfolio management tools, and financial documentation processes.
• Strong organizational skills with meticulous attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with financial software a plus.
• Ability to manage multiple priorities in a deadline-driven environment.
• A client-first mindset with a proactive approach to problem-solving.
• Self-motivated
• Positive, friendly, and professional attitude

Responsibilities

• Serve as the primary point of contact for clients regarding account inquiries, service requests, documentation, and policy updates.
• Provide timely and professional responses to client questions through phone, email, or in-person meetings.
• Maintain high standards of confidentiality and professionalism in all client interactions.
• Process account openings, transfers, and updates in accordance with regulatory and firm standards.
• Handle money movement requests such as contributions, distributions, and withdrawals while ensuring compliance with internal policies.
• Work collaboratively with custodians, fund companies, and internal departments to resolve client service issues.
• Assist with statement reviews, account reconciliations, and transaction tracking.
• Answer phones and forward calls to correct people
• Support financial advisors with meeting preparation, follow-ups, and client reporting packages.
• Maintain accurate and organized client records within CRM and document management systems.
• Coordinate scheduling and ensure advisors are equipped with updated client materials.
• Ensure all documentation and client communications adhere to regulatory and firm compliance standards (FINRA, SEC, etc.).
• Participate in training to stay current with financial industry regulations, firm policies, and product knowledge.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level