Client Services Representative

Rarebreed Veterinary Partners • Gaithersburg, MD

76d

About The Position

The position involves providing compassionate care to clients and patients in a veterinary setting. The role requires effective communication skills and the ability to manage multiple tasks efficiently. Responsibilities include handling client inquiries, managing patient files, and processing payments. The ideal candidate will demonstrate empathy and professionalism in all interactions with clients and their pets.

Responsibilities

• Treats clients and patients with empathy and compassion
• Answers telephone calls quickly, efficiently, and in a professional manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Admits patients and handles medical records accurately
• Prepares client invoices
• Handles payment transactions

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees