Client Services Representative

National Veterinary Associates • La Porte, TX

72d

About The Position

As the Customer Service Representative, you will identify the client's needs, clarify information, keep records of all conversations in our database, research information, and provide solutions to problems. You will seize opportunities to recommend additional products and services when they arise and be responsible for processing financial transactions.

Requirements

• High school diploma or equivalent.
• Prior experience in a full-service veterinary clinic, 2+ years of experience preferred.
• Excellent communication skills, including written and verbal language skills in English.
• Professional appearance required; scrubs are to be worn at all times.
• Able to work all shifts, including weekends (Saturdays) & holidays if the clinic is open.
• Be at least 18 years or older.
• Excellent digital literacy, demonstrating accuracy in inputting details.
• Work well independently and in a group.

Nice To Haves

• Experience with Cornerstone is a plus.
• Customer-centric and leadership abilities.
• Strong attention to detail and organizational skills.

Responsibilities

• Identify the client's needs and clarify information.
• Keep records of all conversations in our database.
• Research information and provide solutions to problems.
• Recommend additional products and services when opportunities arise.
• Process financial transactions.
• Bond with clients and maintain a positive demeanor in the reception area.
• Accurately maintain and prepare records, consent forms, and other documents.
• Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates.
• Maintain an active veterinary appointment schedule, screening emergencies, and prioritizing cases.
• Accurately and compassionately communicate estimates and treatment plans.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k with employer match
• Paid time off (including sick time)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED