Client Services Representative

National Veterinary Associates • Houston, TX

69d

About The Position

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Requirements

• High School Diploma or equivalent.
• 1 year customer service experience.

Responsibilities

• Provide professional, efficient and exceptional service at all times.
• Encourage hospital visits, welcome clients and pets, ensuring that they are comfortable in the hospital, and educate them about their pet's health.
• Maintain a clean and presentable lobby & front desk.
• Work closely with Customer Service Lead (CSL) on AllyDVM to achieve clinic goals.
• Manage scanning and attaching of pet records into database.
• Call and confirm following day appointments and surgeries by 2pm on previous day.
• Educate clients about care packages, preventative care, pet health needs and hospital services including online pharmacy.
• Maintain accurate balances and utilize proper opening and closing procedures.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Perform other job duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k with employer match
• Paid time off including sick time

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED