Client Services Representative

National Veterinary Associates • Merrimack, NH

72d

About The Position

Merrimack Veterinary Hospital is a well-established 5 doctor Veterinary hospital that offers care for feline, canine, and exotic pets 6 days a week. We have a Full Time job opening for a friendly and enthusiastic individual in our busy front office. Some of the responsibilities include greeting clients and patients, answering phones, scheduling appointments, filling medications, and admitting and discharging clients. This is not your typical receptionist position. Must be a terrific people-person, love working with the public, multi-tasker, as well as having a love for animals! We are also looking for someone who possesses outstanding customer service skills and is self-motivated. We offer a generous compensation package for the full time position which includes: medical health insurance, 401K & Roth retirement plan, paid time off, holidays, and pet medical discounts. Compensation will commensurate with skill level and training. Full time hours, include Saturday's and nights during the week. If you like to stay busy and you think you have the personality for our front office...we would love to have you as part of our family! We would prefer experience but we are willing to train the right person! Our team is a fully cross-trained hospital and we are looking for a new full-time member for our growing hospital. Excellent customer services is a must and customer service experience is required. The perfect candidate will be able to work side by side with veterinarians, kennel staff, and groomers. Job expectations are to answer phones, schedule appointments, and perform check-in and check-outs for all clients. Cleaning is a huge part of every job here at the hospital and we consider it everyone's responsibility. We operate with Avimark soft wear and previous experience is great but not necessary.

Requirements

• Excellent customer service skills
• Strong work ethic
• Excellent telephone skills including use of voice mail, call forwarding and message taking
• Experience in observing death, dying and euthanasia in small animals
• Experience with Windows based computer systems
• High school diploma
• Courses in technician / reception training or equivalent

Nice To Haves

• Experience in a veterinary setting
• Ability to handle dogs, cats, birds, and pocket pets with confidence and safety

Responsibilities

• Greeting clients and patients
• Answering phones
• Scheduling appointments
• Filling medications
• Admitting and discharging clients
• Performing check-in and check-outs for all clients
• Cleaning the hospital

Benefits

• Medical health insurance
• 401K & Roth retirement plan
• Paid time off
• Holidays
• Pet medical discounts
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED