Client Services Representative- Vida Vet Urgent Care

Willow Grace Veterinary Hospital • Middletown, DE

111d

About The Position

At Vida Veterinary Urgent Care, we provide compassionate, high-quality care for pets in urgent situations. Our team is dedicated to creating a calm and supportive environment for both pets and their owners during stressful times. We are seeking a friendly, organized, and empathetic Client Service Representative to join our front-line team and ensure that every interaction with our clients is a positive and memorable experience. As a Client Service Representative, you will be the first point of contact for clients and play a critical role in setting the tone for their experience at our clinic. You’ll handle a variety of responsibilities, from greeting clients to managing communications and helping coordinate patient care. This is a key role that requires excellent communication, problem-solving skills, and a genuine love for animals and people. Client service experience is REQUIRED. Veterinary experience is a plus, but not required.

Requirements

• Client service experience is REQUIRED.
• Excellent communication and problem-solving skills.
• Genuine love for animals and people.

Nice To Haves

• Veterinary experience is a plus, but not required.

Responsibilities

• Welcome clients and pets upon arrival, ensuring a warm and compassionate experience.
• Answer phone calls, emails, and messages, providing clear, accurate, and empathetic communication.
• Assisting clients with check in & check out process
• Schedule urgent care appointments and manage the flow of patients within the clinic.
• Process payments, and maintain accurate billing information.
• Help maintain a clean, organized, and welcoming reception area.

What This Job Offers

• Career Level: Entry Level