Client Services Representative | Remote

Sedgwick

242d • $60,000 - $70,000

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance.

Requirements

• Bachelor's degree from an accredited college or university preferred.
• Six (6) years of related experience or equivalent combination of education and experience required to include one (1) year as an Account Coordinator or three (3) years adjuster experience.
• Good knowledge of customer service and one of the following: workers compensation, liability, or disability claims management.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Excellent negotiation and facilitation skills.
• Ability to work in a team environment.
• Ability to handle conflict and confront challenging issues in a fast work environment.
• Ability to meet or exceed Performance Competencies.

Nice To Haves

• Colleague to pursue CPCU, AIC and/or ARM or other related designation required.

Responsibilities

• Manage accounts of locally assigned programs including monitoring procedures and processes that impact customer satisfaction.
• Perform contract renewal and Client Service Instruction preparation for assigned accounts.
• Coordinate renewal pricing and complete location coding parameters; prepare and distribute stewardship and other reports.
• Educate the client on loss data - drivers of cost impacting assigned programs.
• Coordinate project activity.
• Act as primary client contact with focus on maintaining and improving overall customer satisfaction.
• Identify issues that impact consistency and customer satisfaction; work with program management leadership to effect problem resolution.
• Assist with identifying office level service trends and establish plans for service improvement.
• Identify and solicit cross selling opportunities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k and matching
• PTO
• Disability insurance
• Life insurance
• Employee assistance program
• Flexible spending or health savings account
• Other additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree