Client Services Representative-MI Law Office
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About The Position
The Client Service Representative position at Stillman Law Office is a full-time role based in Farmington Hills, Michigan. This law firm specializes in collections and creditor representation across the United States. The firm is dedicated to compliance and exceptional service, and the Client Service Representative will play a crucial role in maintaining these standards. The representative will be responsible for communicating with clients in accordance with regulatory and compliance standards, ensuring that all interactions are professional and effective. Additionally, the role involves performing business data processing and maintenance tasks, which are essential for the smooth operation of the firm. A significant part of the job will include generating and analyzing reports to provide meaningful insights that contribute to client satisfaction. The representative will need to meet both individual and firm-wide goals, demonstrating a strong ability to work collaboratively within a team while also maintaining personal excellence. Excellent written and oral communication skills are essential, as is a keen attention to detail. The ability to multi-task and problem-solve effectively in a high-volume, deadline-driven environment is also critical for success in this role. Candidates should possess proficiency in the Microsoft Office Suite, including Word, Excel, and Outlook. While an Associate's degree is preferred, candidates with 1-2 years of experience in a law firm or legal department will be at an advantage. Familiarity with CMR or other database software used in the collections industry is also beneficial. This position offers a unique opportunity to contribute to a reputable law firm while developing skills in client service and legal operations.
