Client Services Representative II

Heritage Bank Of Commerce•Palo Alto, CA

33d•$18 - $29•Onsite

About The Position

The Client Services Rep II role is the employee in the branch who is primarily responsible for handling customers' depository transactions (cash and non-cash teller transactions) and inquiries. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide exceptional customer service to all clients, prospective clients and Bank employees, in person, by email, and the phone: Interact and establish rapport with all clients that conduct business in the branch Display outstanding interpersonal skills and maintain a professional image at all times Maintain a working knowledge of banking operations as it applies to the position: Follow proper procedures to mitigate risk to the bank Follow bank policies and banking regulations Conduct daily review of specified reports as required Complete operations work accurately and efficiently Conduct teller transactions accurately and efficiently: Manage assigned cash drawer within Bank policy and procedures Process teller transactions accurately and efficiently Performs all other duties and special projects as assigned QUALIFICATIONS/PROFESSIONAL EXPERIENCE High school diploma or general education degree (GED) Minimum of one year of related experience Cash handling and/or customer service experience preferred Knowledge of Microsoft Word and Excel preferred Effective communication skills in presenting information in one-on-one and small group situations to customers and other employees of the organization Displays a customer focused attitude with the ability to engage customers, build personal connections, and exhibit professionalism Compliance Responsibilities: The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials. Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure. Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws. As HBC continues to grow, we are always looking for talented, business-oriented people who share our commitment to the success of our clients and our community. If that is a team you would like to join, consider our current openings, and also check back regularly for our latest job opportunities. Heritage Bank of Commerce is an Equal Opportunity/Affirmative Action employer and is committed to a policy of equal employment opportunity for all employees, and applicants for employment, without regard to race, religious creed, sex, color, pregnancy, childbirth, sexual orientation, gender identification or expression, national origin, ancestry, age, marital status, physical or mental disability, medical condition, genetic information, citizenship status, veteran status, or any other legally protected class in accordance with applicable federal, state and local law. Applicants must be currently authorized to work in the United States for any employer.

Requirements

High school diploma or general education degree (GED)
Minimum of one year of related experience
Effective communication skills in presenting information in one-on-one and small group situations to customers and other employees of the organization
Displays a customer focused attitude with the ability to engage customers, build personal connections, and exhibit professionalism
Applicants must be currently authorized to work in the United States for any employer.

Nice To Haves

Cash handling and/or customer service experience preferred
Knowledge of Microsoft Word and Excel preferred

Responsibilities

Provide exceptional customer service to all clients, prospective clients and Bank employees, in person, by email, and the phone
Interact and establish rapport with all clients that conduct business in the branch
Display outstanding interpersonal skills and maintain a professional image at all times
Maintain a working knowledge of banking operations as it applies to the position
Follow proper procedures to mitigate risk to the bank
Follow bank policies and banking regulations
Conduct daily review of specified reports as required
Complete operations work accurately and efficiently
Conduct teller transactions accurately and efficiently
Manage assigned cash drawer within Bank policy and procedures
Process teller transactions accurately and efficiently
Performs all other duties and special projects as assigned
The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.
Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.