About the position
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
Responsibilities
- Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
- Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
- Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics.
- Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support.
- Stay current by completing educational courses and assigned training within designated timeframes.
Requirements
- Bachelor's degree required, or a high school diploma/equivalent or associate degree with a minimum of 5 years experience in HCM.
- Experience in customer service or previous client interfacing role strongly preferred.
- Experience in payroll a plus.
- Preferred certifications (CPP, FPC, APA, and/or SHRM-CP certified).
- Strong written communication skills for business correspondence.
- Self-starter with the ability to handle multiple projects at once.
- Proficiency in Microsoft Office suite.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) match
