Client Services Representative I

Dominion Payroll • Richmond, VA

86d

About The Position

Dominion Payroll is hiring a Client Services Specialist I in Richmond, VA! If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of motivated colleagues and proven leaders providing unlimited learning potential, then Dominion Payroll is where you want to be. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies. At Dominion Payroll, we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions.

Requirements

• Must be highly proficient and fully functional in all Microsoft Office applications and be able to effectively utilize available office management technology.
• Ability to work independently, be self-motivated, detail-oriented, and organized.
• Excellent verbal and written skills.
• A positive and upbeat attitude.
• Exceptional organizational skills and multi-tasking abilities along with attention to detail and a high degree of accuracy.
• Preferred knowledge of applicable federal and state wage tax laws and compliance regulations surrounding payroll.
• Preferred customer service experience.
• Must have the ability to take initiative and manage multiple detailed tasks in a fast-paced, highly complex, and deadline-oriented service environment.
• Must be flexible and able to work overtime when necessary.
• Able to deal with difficult, sensitive, and confidential issues.
• Professional, articulate, and able to use good independent judgment and discretion.
• Understanding, embrace, and embody DP Core Values.

Responsibilities

• Retrieves payroll information from clients, by phone, email and other means, prepares reports for client's review, and processes requests in a timely and accurate manner.
• Researches, analyzes, and resolves payroll-related problems or questions directly with clients.
• Maintains payroll operation by following policies and procedures; reporting needed changes.
• Protects payroll operation by keeping information confidential.
• Contributes to team effort by accomplishing goals and related results to meet daily and weekly deadlines.
• Meet and maintain established ticket metrics with supervision, exposure, and experience with client phone calls.
• Establish and build healthy working relationships with clients, vendors, and peers.
• Updating all client employee information, deductions, earnings, salary, direct deposits, etc. as requested by client.
• Required to be phone back up for the tier 2 team when needed.
• Understand garnishments and able to explain our procedures.
• Review & resolve any escalations, also inform manager of any escalated issues.
• Must provide excellent customer service and be able to work well with clients and internal staff.
• Guides clients in employee lock outs and client user set ups.
• Update all client bank accounts at client request.
• Research billing inquiries.
• Perform additional duties as required, including special projects and audits.
• Provide training and support for services such as ESS, PTO, and time keeping via Zendesk.
• Participate in weekly Learning & Development trainings, iSolved release meetings, products solutions, and all applicable company trainings.
• Accruals and absences regarding set up and troubleshooting.
• Setting up workflows for clients and testing them to ensure they work.
• Utilizing the organizational table and miscellaneous fields and updating and setting up.

Benefits

• Robust 401k match program.
• Significant paid time off plus company paid holidays.
• 16 hours of community volunteer paid time off.
• Quarterly community-focused opportunities.
• Friday lunch.
• Close at 4pm on Fridays.
• Wellness and employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 101-250 employees