Client Services Representative (Full Time - 1st Shift) White Plains, NY

Sonic Healthcare USA

75d

About The Position

The Client Services position will serve as a point of contact between the laboratory and our clients. The individual will typically respond to client representative’s calls, coordinate specimen pickups and/or re-route calls to its corresponding department. The individual will work under the general supervision of the department supervisor and lab manager.

Requirements

• 2+ years of experience working in client services
• Full comprehension of office management systems and procedures
• Excellent organizational and time-management skills
• Outstanding oral and written communication competencies
• Ability to work independently and as part of a team
• Self-motivation, adaptability, and a positive attitude are essential
• Discretion and confidentiality
• Basic math skills
• Proficiency in Microsoft Office 2010/2013/2016, Office 365

Responsibilities

• Act as the point of contact between the laboratory and clients
• Assist in all administrative functions of the laboratory
• Undertake the tasks of receiving calls, routing correspondence, and scheduling specimen pickup with FedEx or private couriers
• Handle client and laboratory requests and queries appropriately
• Accession daily samples
• Forward all samples to their respective departments and send-out facilities
• Develop and carry out an efficient filing system
• Assist with coverage of other administrative tasks
• Maintain a positive, achievement-oriented attitude and influence others to do the same
• Other duties as directed by the supervisor and/or department’s manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees