Client Services Rep

Halpin Staffing Services • Kenosha, WI

2d

About The Position

Temp To Full-Time Primary Responsibilities Include: Serve as daily internal contact for order management and associated inquiries Assist with special projects as necessary Manage incoming emails from varying internal sources Generate clear, consistent communication to internal and external team members regarding status and requirements of programs Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse) Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions Prioritize orders and/or projects, including prompt expediting of emergency requests Maintain and distribute various reports as needed to ensure daily requirements are met

Requirements

• 1-2 years of customer service or CALL CENTER experience
• Excellent organization, writing, and verbal communication and interpersonal skills
• Excellent knowledge of Microsoft Office Suite products (Word, Excel, and Outlook)

Nice To Haves

• Experience with AS400 or similar database systems would be beneficial

Responsibilities

• Serve as daily internal contact for order management and associated inquiries
• Assist with special projects as necessary
• Manage incoming emails from varying internal sources
• Generate clear, consistent communication to internal and external team members regarding status and requirements of programs
• Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff
• Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)
• Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions
• Prioritize orders and/or projects, including prompt expediting of emergency requests
• Maintain and distribute various reports as needed to ensure daily requirements are met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed