Client Services Rep, Lab Services (Evenings)

University of Texas Medical Branch (UTMB) • Galveston, TX

75d

About The Position

The Client Services Representative provides the administrative and technical skills necessary to organize, supervise, and complete various medical laboratory procedures within a section.

Requirements

• Associate’s degree in Clinical Laboratory Sciences or basic sciences required.
• Two (2) years of experience working in a hospital laboratory.
• Must possess a MLS, M or MLT certification from the American Society of Clinical Pathologist (ASCP) or American Medical Technologists (AMT), or Bachelor of Science degree in Clinical Laboratory Sciences.
• Qualifies as Testing Personnel for high complexity testing under Clinical Laboratory Improvement Amendments.

Nice To Haves

• Med Lab Scientist certification preferred.

Responsibilities

• Uses the UCB telephone system.
• Acts as liaison between customers and other laboratory divisions to provide assistance and/or technical advice, directions, and information.
• Interacts with customers toward effective problem resolution.
• Answers incoming telephone calls concerning laboratory test results, specimen requirements, turnaround times and dispatches couriers to pick up specimens.
• Makes outgoing telephone calls to clients regarding critical values, canceled tests or to follow up on client requests /problems.
• Consults with or refers to supervisor, problems beyond scope of position.
• Processes problem samples from the previous workday and provides exception handling following up to make sure testing is completed in a timely manner.
• Assists in compilation, tabulation, and preliminary analysis of data.
• May include clerical duties, typing, and other duties as assigned.
• Adheres to internal controls established

What This Job Offers

• Education Level: Associate degree