Client Services Regional Manager

Alta Genetics • Portland, OR

11h • Remote

About The Position

Join Trans Ova Genetics in a leadership role where you can make a meaningful
impact on both clients and team members while driving continual improvement
across our client service organization! This Client Services Representative
(CSR) Regional Manager offers the opportunity to lead, coach, and collaborate
with a passionate team, serve as a trusted advisor to clients, and help shape
service strategies that support their operational success. If you thrive in a
consultative, people-focused environment and want to grow your career in the
bovine genetics industry, we encourage you to apply.

This position is remote that will cover areas across Washington, Oregon, Idaho,
and California.

Trans Ova Genetics, a member of the URUS Group, provides industry-leading
reproductive technologies and expertise to cattle breeders through a unique
professional services team that works closely with clients to understand their
breeding goals and ultimately help clients advance and extend superior genetics.
Trans Ova Genetics understands the process that will help multiply a herd’s
genetic success. Reproductive technologies such as embryo transfer, in-vitro
fertilization (IVF), sexed-semen, genetic preservation, and cloning are
considered the reproductive “tools” available for breeders looking to achieve
specific breeding and reproductive goals. Internationally recognized as a source
of superior animal husbandry and reproductive expertise, Trans Ova Genetics
offers an integrated system of regional centers, satellite stations, and on-farm
application of reproductive technologies.

Trans Ova's headquarters are in Sioux Center, Iowa, but we have many offices and
satellite centers across the country. On-going research and applied science
allow Trans Ova Genetics to develop and implement new technologies to help move
the science of bovine genetic improvement forward. Trans Ova is dedicated to
meeting the requirements of their customers and to continual improvement.

TOG has deep roots in the industry through its origin within the URUS family of
companies.
companies. As a holding company with cooperative and private ownership, URUS is
a family of businesses at the heart of the dairy and beef industry – Alta
Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL,
Trans Ova Genetics and VAS.  Each organization has its unique identity,
products, and services. These companies work globally to provide cutting-edge
dairy and beef genetics, customized reproductive services to maximize
conceptions, dairy management information to take producers to the frontline of
progressive dairy farming, and an array of products and services to help bovines
reach their full genetic potential. URUS has 9 brands in 17 retail countries and
employs nearly 2,800 people globally.

Requirements

• Bachelor’s Degree required; emphasis in Animal Science, Agribusiness, or related field preferred.
• 3 - 5 years of experience in an agricultural related field is preferred.
• Experience in bovine genetics, beef, or dairy production is highly desirable.
• Ability to work in a fast-paced, team environment as well as possess effective communication and people skills

Responsibilities

• Lead and coach the CSR team by prioritizing team needs, providing guidance and accountability, fostering humility and passion, and driving continuous improvement and collaboration across teams.
• Supervise and develop team members through hiring, training, monthly one-on-ones, performance management, and compliance with organizational policies and applicable laws.
• Facilitate communication and alignment by leading regular CSR team meetings and collaborating with the TOG CS Technical Director and cross-functional partners.
• Deliver exceptional client service by responding within 24 hours, understanding client goals, recommending appropriate products and services, and communicating results and solutions promptly.
• Coordinate production and operations by identifying required information, managing production adjustments, and partnering with production teams to meet client objectives.
• Resolve client issues proactively by consulting on client credit situations, finding win/win solutions, and maintaining accountability and process improvements across teams.
• Build strong internal and external relationships to support trust, loyalty, efficient service delivery, and assistance with accounts receivable, agreements, and logistical coordination.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees