Client Services Project Manager (NY2) (1771)

CoreSite • Secaucus, NJ

109d • $95,000 - $108,000

About The Position

The Project Manager is responsible for the timeliness, accuracy, and customer satisfaction related to customer deployments and expansions within identified geographic markets. The Project Manager will generally focus on supporting customers in identified geographic markets, but may be required to manage multi-market deployments that happen in tandem. The Project Manager will lead and coordinate inter-departmental activities to ensure accurate and timely deployments. The Project Manager will coordinate customer business requirements with Sales Engineering and Data Center Operations, and will interact regularly with Sales and Marketing. The Project Manager will support Sales in pre-sales demonstrations and is responsible for ensuring a smooth and successful customer experience.

Requirements

• Bachelor’s Degree preferred or equivalent years of experience.
• Minimum of 5 years’ experience in customer service.
• Project Management Professional (PMP) Certification is required.
• Strong understanding of electrical and mechanical systems in use in a data center environment.
• Relevant knowledge of data center IT infrastructure.
• Strong understanding of business process analysis, with experience identifying opportunities for improvement and recommending solutions.
• Advanced computer skills (primarily Excel and Microsoft Project).

Nice To Haves

• Co-location data center or telecommunications experience preferred.
• Salesforce experience a plus.
• Telecommunications, construction, critical facility build and/or hardware deployment experience a bonus.

Responsibilities

• Responsible for the overall planning, implementation/management and close-out of customer move-in, expansion and migration projects.
• Coordinate with other Project Managers to complete multi-market customer deployments; may be responsible for entire multi-market deployment.
• Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight.
• Serve as project manager for customer interaction in market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics.
• Verify accuracy of customer implementations against Master Service Agreement/Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements.
• Accurately and timely processing of all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders.
• Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments.
• Collaborate with internal business units to evaluate, identify, and resolve risks to projects.
• Pro-actively identify areas for internal process improvement across all areas of the organization to ensure project excellence; collaborate with business units to implement such improvements.
• First line of contact for pre/post sales implementation in geographic market.
• Participate on weekly Market calls.
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles.
• Pro-actively identify project improvement opportunities.
• Respond to email and phone inquiries.
• Other projects and duties as assigned.

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage.
• Dental insurance through Delta Dental.
• Vision insurance through VSP.
• Telemedicine through MDLive for Cigna.
• Healthcare and dependent care flexible spending account (FSA) plans.
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan.
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance.
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan (ESPP) with a 15% discount.
• 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave.
• Free parking or a company contribution toward a public transit pass.
• Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family.
• Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives.
• Technology Stipend: $100 monthly stipend.
• Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year.
• Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants.
• Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker.
• Pet Insurance.
• Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy.
• 24x7 service to support family, work, money, health, legal and life challenges.
• Counseling and Caregiving Programs, including access to mental health services.
• Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements.
• Discounts, cash back offers, and perks on thousands of brands.
• LinkedIn Learning Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree