Customer Service Professional (Evenings & Weekend Shift)
About The Position
At AllTech Services, the Client Services Professional is not just answering phones — you are the first impression, the voice of confidence, and the calm in the storm for homeowners facing urgent HVAC and Plumbing needs. We are looking for professionals who bring energy, empathy, and ownership to every conversation. People who are naturally curious, ambitious about their growth, responsible in their commitments, and empathetic to the customer experience. If you take pride in helping people, communicating clearly, and performing at a high level every day — this is where you build a career, not just take a job. We believe high performers deserve a workplace that invests in their success. Our leadership team is deeply committed to creating an environment where you feel supported, challenged, and appreciated. We don’t just talk about growth — we actively build it into your career path. Our culture is centered on CARE: Curiosity – We ask questions, seek understanding, and pursue constant improvement. Ambition – We push ourselves to be better today than we were yesterday. Responsibility – We own outcomes and follow through on commitments. Empathy – We treat customers and teammates the way we want to be treated. Our Contact Center supports homeowners scheduling HVAC and Plumbing services. As a Client Services Professional, you set the tone for the entire customer experience. We expect consistency, positivity, and a genuine desire to help people.
Requirements
- Demonstrate accountability and follow-through
- Communicate clearly and confidently
- Bring a positive, solutions-oriented mindset
- Stay organized and manage time effectively
- Show integrity in every interaction
- Take initiative to learn and improve
- Care deeply about delivering exceptional service
Responsibilities
- Lead every interaction with professionalism and empathy
- Guide customers through scheduling service with confidence and clarity
- Communicate with compassion when customers are dealing with stressful home issues
- Use industry-leading software systems to efficiently book appointments, including AI Tools
- Educate customers on the value of our Maintenance Plans
- Collaborate with team members to find solutions quickly
- Take ownership of each call and follow through on commitments
- Represent the AllTech standard of service in every interaction
Benefits
- Paid Weekly via Direct Deposit
- Performance Bonus Programs
- 401(k) with true 4% company match after one year (Traditional & Roth options)
- Tuition Reimbursement opportunities
- 80 Hours Paid Time Off
- 8 Paid Holidays including your Birthday and the Day After Thanksgiving
- Aetna Medical Insurance (80% of premium paid by company)
- Dental and Vision Coverage
- $25,000 Company Paid Life & AD&D Insurance
- Long-Term & Short-Term Disability Coverage
- Employee Assistance Program
- Free Mental Health Sessions
- Preventative diagnostic testing covered
- Chiropractic visits included
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
