Client Services Operations

Arrowstreet Capital • Boston, MA

1d • $60,000 - $105,000

About The Position

The Client Services group at Arrowstreet serves as a key contributor to the overall client experience at Arrowstreet and works closely with the Client Relationship Management and Strategic Relationships teams to provide high-quality support to our client base. Our group, which consists of an Operations team as well as Relationship Specialist team, is responsible for supporting all client related activities including managing internal and external daily inquires and requests from clients, consultants, and custodians. Such activities also include facilitating investor onboarding and managing investor transactions for both new and existing investors. The individual in this role will be responsible for developing and maintaining strong working relationships with internal business partners by working closely with client relationship managers and other members of the Client Services team to meet the business objectives set out for each client and the firm. The individual in this role will be responsible for ensuring client related activities are completed in a high quality, consistent and timely manner. This individual will also be expected to work with others to streamline and / or automate processes, where practicable. The position will require the ability to handle numerous tasks simultaneously while meeting critical deadlines. The ideal candidate will be familiar with the asset management industry. Candidates must be self-motivated and able to work under tight deadlines in a dynamic environment. Candidates must also have solid communication skills, strong attention to detail, experience collaborating in a team environment, prioritizing projects and managing time sensitive activities.

Requirements

• Bachelor’s degree is a requirement.
• 0 - 3 years of relevant experience (including internships and co-ops).
• Proven organizational skills and the ability to work in a team environment with multiple responsibilities
• Excellent communication (written and oral) and interpersonal skills
• Strong attention to detail skills
• Strong collaboration skills
• Strong prioritization and time management skills
• Analytical and structured thinking with a keen interest in how things work
• Willingness to investigate issues and follow through to resolution
• Proficiency with Microsoft Excel and Word

Nice To Haves

• Familiarity with commingled funds is a plus

Responsibilities

• Coordinating investor cash flow activity across internal and external teams to ensure transactions are successfully processed by all parties.
• Supporting operational aspects of the investor onboarding process by ensuring appropriate documentation including tax and AML/KYC documents is in place.
• Responding to and resolving other client, consultant, and custodian inquiries/concerns/issues in a timely and effective manner by collaborating with a wide variety of internal teams including Funds Group, Legal, Compliance, and Marketing and Reporting teams.
• Maintaining internal client data system and ensuring client information in internal systems is complete and accurate.
• Collaborating across internal teams to resolve client concerns/issues.
• Managing time‐sensitive projects

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level