Client Services Operations Support Representative I-1

Performant Corp•Lathrop, CA

1d•Onsite

About The Position

The Client Services Operations Support Representative I is, responsible for providing clerical support and efficient processing of high-volume transaction-oriented assignments for Performant’s Healthcare Eligibility and Recovery Services business operations located in Lathrop, CA. Please note this opportunity is a full-time, on-site position.

Requirements

Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance
Basic use of general office equipment and easily adapts to new office equipment and tools.
Basic problem-solving skills and good communication, both written and oral, skills.
Ability to quickly learn internal and client applications easily.
Fast and accurate typing and 10-key skills
Basic math skills to calculate numbers and percentages
Demonstrated timely follow-up skills, ability to multi-task and prioritize workload.
Very detailed oriented and highly organized
Ability to prioritize daily workloads and meet daily deadlines
Able to work efficiently independently and collaboratively promoting a positive team environment
Strong customer service skills
Must be responsible, dependable, and reliable
Some experience working in a customer service or clerical job is required.
High school diploma or equivalent is required and proof of such will be sought prior to hire.

Nice To Haves

One (1) year or more of related office clerical support experience is preferred.

Responsibilities

Provides clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment.
Processing incoming correspondence, including posting payments (checks, EFT and debit/credit card).
Some phone work is required contacting insurance carriers and healthcare providers to gather payment information.
Data entry into various applications/systems as may be required for applicable workflows.
Accurately and efficiently performs assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards.
Achieves or exceeds quality and productivity expectations and other assigned goals/objectives.
Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments.
Completes assigned training on time and with acceptable scores.
Demonstrates understanding of training materials and applies knowledge in appropriate situations.
Completes other tasks and duties as assigned to meet business needs.

Benefits

Machinify offers a wide range of benefits to help support a healthy work/life balance.
These benefits include medical, dental, vision, HSA/FSA options, life insurance coverage, 401(k) savings plans, family/parental leave, paid holidays, as well as paid time off annually.

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