Client Services & Operations Specialist

AssetMark Financial Holdings•Phoenix, AZ

2d•$55,000 - $65,000•Hybrid

About The Position

Are you ready to make an impact? We’re looking for passionate, detail-driven professionals to join our Advisor Services, Account Operations, and Transfer teams. In this role, you’ll be at the heart of helping financial advisors deliver exceptional experiences to their clients. From seamless account setup and maintenance to efficient transfers and top-tier service, you’ll play a key role in driving advisor success. If you thrive in a fast-paced, collaborative environment and love solving challenges that matter, this is your opportunity to grow your career while making a real difference. We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Phoenix, AZ office. The Job/What You’ll Do · Serve as a primary point of contact for advisors and their staff, providing guidance on account opening, funding, maintenance, and transfer requests. · Manage a queue of service cases, ensuring timely and accurate resolution of inquiries and operational tasks. · Review and process transfer paperwork accurately and efficiently, including ACAT, Non-ACAT, and DTC transfers. · Track incoming and outgoing transfers, resolving issues and NIGO items promptly. · Collaborate with internal teams and partner custodians to process transactions such as contributions, withdrawals, investment changes, and transfers. · Provide training and support on platform usability and administrative processes. · Take ownership of requests, follow through to completion, and maintain clear communication with stakeholders. · Ability to assess and minimize risk to organization. · Conduct daily audits to ensure accurate books and records. · Report feedback on process improvements and help manage firm risk by setting appropriate expectations. What Makes This Role Exciting · Highly collaborative, team-oriented environment. · Opportunity to build relationships with advisors and contribute to their success. · Clear career paths into Relationship Management, leadership, training, or analytics roles. · Exposure to the financial services industry and operational best practices.

Requirements

Exemplary communication skills: written and verbal
Ability to manage multiple cases and priorities effectively
Proficiency with common business tools (Email, Excel, Teams)
Customer service mindset and willingness to learn
Adaptability in a fast-paced environment
Collaborative and resourceful problem solver
Self-motivated and ownership mentality
1+ year of customer service or financial services experience (required).

Nice To Haves

Financial services or banking experience
Bachelor’s degree and/or Series 6 or 7 licenses
Knowledge of transfer processes (ACAT, Non-ACAT, DTC)
Familiarity with account operations, brokerage, or wealth management is a plus.

Responsibilities

Serve as a primary point of contact for advisors and their staff, providing guidance on account opening, funding, maintenance, and transfer requests.
Manage a queue of service cases, ensuring timely and accurate resolution of inquiries and operational tasks.
Review and process transfer paperwork accurately and efficiently, including ACAT, Non-ACAT, and DTC transfers.
Track incoming and outgoing transfers, resolving issues and NIGO items promptly.
Collaborate with internal teams and partner custodians to process transactions such as contributions, withdrawals, investment changes, and transfers.
Provide training and support on platform usability and administrative processes.
Take ownership of requests, follow through to completion, and maintain clear communication with stakeholders.
Ability to assess and minimize risk to organization.
Conduct daily audits to ensure accurate books and records.
Report feedback on process improvements and help manage firm risk by setting appropriate expectations.