Client Services Operations Specialist - Remote (Minneapolis, MN)

Fish & Richardson P.C. • Minneapolis, MN

3d • $44,573 - $63,488 • Remote

About The Position

Fish & Richardson, the premier global intellectual property law firm, is trusted
by the world’s most innovative and influential companies. Fish was established
in 1878, and now has more than 400 attorneys and technology specialists in the
U.S., Europe, and China. Our success is rooted in our creative and inclusive
culture, which values the diversity of people, experiences, and perspectives.
Join Fish’s team in our fast-paced Finance Department as a Client Services
Operations Specialist. This role is part of The Hub, Fish’s remote-first group
of professionals. Hub employees work primarily from home with no expectation of
a regular in-office presence.

Requirements

• Bachelor’s degree in business administration or closely related field preferred, or equivalent combination of technical training and experience.
• 1+ years experience in client or customer service is required.
• Technical orientation including proficiency with Microsoft Excel, Word, and Outlook.
• Strong interpersonal and communication skills to communicate effectively, both orally and in writing, in a professional manner when dealing with all levels of legal, management, and support staff.
• Ability to learn fast and multi-task effectively while staying organized and maintaining work quality.
• Ability and drive to identify knowledge gaps and willingness to ask questions.
• Acute attention to details and work product.
• This role is remote first model with occasional in office collaboration in the Minneapolis office.

Responsibilities

• Accurately and timely update the firm database(s) for all clients in accordance with firm process guidelines.
• Update and maintain team sites and systems regarding billing, collections, and estimates requirements.
• Build strong partnerships with other departments within the firm to align to our internal policies and procedures.
• Manage and enforce outside counsel guidelines and oversee related education, implementation, and enforcement.
• Lead routine outside counsel guideline audit.
• Assist in development and support of testing scripts and technical documentation of the department’s workflow and processes.
• Ensuring accurate documentation, setup, and management of client invoicing and collections.

Benefits

• Competitive pay and discretionary bonus opportunities along with a rich benefits package, including comprehensive medical and dental coverage, generous paid time off, and tuition reimbursement
• Award-winning retirement and profit sharing plans with employer contribution
• A family-friendly atmosphere with back-up child care, as well as health and wellness initiatives
• A positive culture awarded an Outstanding Workplace designation in 2023 and 2024 by People Insight based on our high levels of employee engagement
• The estimated starting pay range is $22.86-$32.56 per hour (based on 37.5 hours/week), equivalent to $44,573-$63,488 per year. Final compensation will be based on a variety of factors, including education, experience, skills, professional background, and overall qualifications. The salary range for this position is consistent across all geographic markets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees