Client Services Officer

City National Bank • New York, NY

2d • $24 - $37

About The Position

This person is primarily responsible for the hiring, developing, coaching, and supervising the Customer Service Specialist in the department. They assist the Customer Service Manager in motivating and building the operational integrity of the staff in support of the department objectives. They motivate and coach colleagues to achieve exemplary service levels. This person will maintain and build a portfolio of customers and be responsible for expanding relationships. Ensures regulatory compliance and staff adherence to Bank policies and procedures.

Requirements

• Bachelor's Degree or equivalent
• Minimum 3 years related experience in bank operations work
• Minimum 3 years of banking experience required.
• Minimum 3 years of direct client service experience required.
• Minimum 2 years of supervisory experience required
• Working knowledge of Bank policies and procedures and regulatory compliance.
• General knowledge of support systems and strong knowledge of applicable bank and branch products and services.
• General knowledge of Bank audit procedures.
• Excellent verbal and written communication skills.
• Ability to organize and prioritize work.

Responsibilities

• Creates an environment that attracts and retains customers as well as Customer Service Specialists in the office. Motivates, coaches, and identifies recognition and rewards for accomplishments.
• Serves as a role model for and coaches to the CNB exemplary service levels. Motivates and develops the highest level of operational integrity consistent with CNB’s objectives and standards.
• Develops, motivates, and coaches to achieve exemplary service levels.
• Responsible for providing exemplary customer service and building relationships with existing customers . Actively seeks new profitable relationships.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees