Career Opportunities At At-posted 3 months ago
Full-time • Entry Level
Norwich, CT
Administrative and Support Services

The overall goal and mission of TVCCA Housing Programs is to prevent people from becoming homeless. When applicants are presenting as “literally homeless,” providing assistance and guidance to return them to safe, decent housing in the community as soon as possible (no more than 45 days, preferably in less than 30 days). The Client Services Navigator will work with those seeking services to identify the appropriate intervention that will resolve their current housing crisis. Through formal and informal assessment strategies, the Client Services Navigator will evaluate each household's individuals housing barriers, needs and goals and develop an appropriate plan of action. This may include a housing search to identify a new rental unit, negotiation with family members to remain with them or even travel arrangements to an area where they have more natural supports (family and friends). Each housing solution must be crafted to suit the family or individual applicant. This position's primary responsibilities are to establish and maintain relationships with property owners and clientele in order to resolve housing crises as rapidly and sustainably as possible. The Client Services Navigator will work very closely with the TVCCA's Housing team to determine the appropriate level of financial assistance to resolve housing crises. The Client Services Navigator will be responsible for follow up case management and stabilization services for a period of up to one year.

  • Work with individuals seeking housing services to identify appropriate interventions for housing crises.
  • Evaluate each household's housing barriers, needs, and goals through assessments.
  • Develop a tailored plan of action for each household.
  • Conduct housing searches to identify new rental units.
  • Negotiate with family members for temporary housing solutions.
  • Arrange travel to areas with more natural supports for clients.
  • Establish and maintain relationships with property owners and clients.
  • Collaborate with the TVCCA Housing team to determine financial assistance levels.
  • Provide follow-up case management and stabilization services for up to one year.
  • Experience in social services or housing assistance programs.
  • Strong assessment and evaluation skills.
  • Ability to develop tailored action plans for clients.
  • Excellent communication and negotiation skills.
  • Ability to establish relationships with property owners and clients.
  • Experience working with homeless populations.
  • Knowledge of local housing resources and regulations.
  • Familiarity with case management practices.
  • 403B Retirement Plan
  • Medical, Dental, Vision, Life & Accidental Death benefits
  • Short-term disability
  • Long-term disability
  • Voluntary benefits
  • 12 paid Holidays
  • Vacation/sick time
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