Client Services Monitor

Hope The Mission•Los Angeles, CA

5d•Onsite

About The Position

The mission of Hope the Mission (HOTV) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions HOTV's Tiny Homes provides a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. Participants receive shelter, food, and case management services to support their trajectory towards obtaining permanent housing. Working under the supervision of the Tiny Homes Manager, the Client Services Monitor fulfills the mission of the Hope of Valley Rescue Mission by successfully providing supervision and support to the residents of the Tiny Homes Program.

Requirements

Understand and support the mission statement of Hope of the Valley Rescue Mission
High school diploma or GED
Must possess solid proficiency of Microsoft Office Suite
Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
Must possess excellent problem-solving skills
Ability to interact with others professionally
Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
Valid CPR/First Aid certification or ability to obtain within 30 days of hire
Must be TB-cleared prior to hiring
A criminal background check is required
A drug-test is required
A CA driver's license or valid or of identification is required
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to work in proximity with service animals and emotional support animals
Ability to operate a computer, fax, and telephone
Ability to lift up to 25 lbs.
Some night and weekend hours required

Nice To Haves

1-2 years experience working with the homeless or similar population preferred
Knowledge of Housing First, Harm Reduction, and Trauma Informed principles preferred

Responsibilities

Ensure the safety of participants and guests by providing on-site participant supervision
Ensure participant compliance with program rules, policies, and procedures
Distribution of necessary supplies including handing out bedding, clothing and hygiene items as needed
Assist with sanitation of participant belongings in hot box and new bed assignment upon intake
Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
Work in partnership with on-site security
Conduct daily wellness checks to screen participants for COVID symptoms and ensure their wellbeing
Respond to emergency situations as appropriate
Request emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
Complete written reports and incident logs of daily activities
Answer telephone and take messages for participants and staff
Resolve participant issues as needed using de-escalation and crisis intervention techniques to help participants work through conflict
Assist with the serving of daily meals
Replenish supplies in the restrooms, offices and dining area
Assist with maintenance of resident laundry schedule
Ensure participants are following proper hygiene practices
Work with participants to improve their independent living skills
Ensure general cleanliness and maintenance of the facility including, but not limited to: cleaning and sanitizing offices, restrooms, hygiene trailers, living spaces, tiny home units, sweeping, mopping, vacuuming and other janitorial services. Clean and disinfect restrooms and showers after each use, without exception
Ensure that trash is changed, taken out daily, and prepare trash receptacles for weekly pick-up
Monitor and report to supervisor any maintenance concerns as needed
Self-identify potentially unsafe systems/processes/situations and takes initiative to report to manager/supervisor
Take on non-routine cleaning and special projects as needed
Pack out participant belongings and place them in storage
Monitor medication cabinet and review medication records
Attend and participate in team Meetings, trainings, case conferencing, etc.
Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS)
Establish and maintain good rapport and working arrangements with co-workers, including the management team and other staff
Facilitate and supervise regularly scheduled resident house meetings
Create and maintain a shelter environment that is safe
Uphold all HOTV and LAHSA Rules, Regulations, and Policies
Work with collaboration with security guard to ensure safety of participants, staff, volunteers and visitors on the property
Observe and adhere to department guidelines concerning absences and reports in accordance with departmental procedures
Assist with facilitating life skills activities and community engagement events for participants
Other duties as assigned by supervisors