Client Services Monitor

Hope The Mission•Los Angeles, CA

10d

About The Position

The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness. HTM's Interim Housing programs provide a safe, low-barrier, and supportive 24-hour shelter for adult individuals experiencing homelessness. Clients receive shelter, food, and direct client centered services. Working under the supervision of the Program Manager the Client Service Monitor fulfills the mission of the Hope The Mission by successfully providing supervision and support to the families in the Interim Housing Program

Requirements

Understand and support the mission statement of Hope The Mission
High school diploma or GED
1-2 years' experience working with the homeless or similar population
Must possess solid proficiency of Microsoft Office Suite
Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
Must possess excellent problem-solving skills
Ability to interact with others professionally
Knowledge of Housing First, Harm Reduction, and Trauma Informed principles
Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
Valid CPR/First Aid certification or ability to obtain within 30 days of hire
Must be TB-cleared prior to hiring
Live scan is required
Local travel may be required
A Valid CA driver's license is required

Responsibilities

Ensure the safety of participants and guests by providing on-site client supervision
Ensure client compliance with program rules, policies, and procedures
Distribution of necessary supplies including handing out bedding, clothing, and hygiene items as needed
Assist with sanitation of client belongings in hot box and new bed assignment upon intake
Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
Work in partnership with on-site security
Respond to emergency situations as appropriate
Notify emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
Complete written reports and incident logs of daily activities
Answer telephone and take messages for clients and staff
Resolve client issues as needed using de-escalation and crisis intervention techniques to help clients work through conflict
Monitor facility and report any maintenance concerns as needed
Assist with the serving of daily meals
Ensure cleanliness of the facility, including sweeping, mopping, vacuuming as needed
Restock supplies in the bathrooms and dining area
Assist with maintenance of resident laundry schedule
Ensure clients are following proper hygiene practices
Work with clients to improve their independent living skills
Clean restrooms, dormitory areas, offices, and common areas
Monitor medication cabinet and review medication records
Attend and participate in Team Meetings, Trainings, Case Conferencing, etc.
Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS) is required
Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and other staff
Facilitate and supervise regularly scheduled resident house meetings
Create and maintain a shelter environment that is safe
Uphold all HTM, City of Thousand Oaks and Many Mansions rules, regulations, and policies
Other duties as assigned