Client Services Monitor - Part time

Hope The Mission-posted 13 days ago

Part-time • Entry Level

Onsite • Gardena, CA

51-100 employees

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The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness. HTM's Interim Housing programs provide a safe, low-barrier, and supportive 24-hour shelter for adult individuals experiencing homelessness. Clients receive shelter, food, and direct client centered services. Working under the supervision of the Program Manager the Client Service Monitor fulfills the mission of the Hope The Mission by successfully providing supervision and support to the individuals at Pathway Home Gardena

Ensure the safety of participants and guests by providing on-site client supervision
Ensure client compliance with program rules, policies, and procedures
Distribution of necessary supplies including handing out bedding, clothing, and hygiene items as needed
Assist with sanitation of client belongings in hot box and new bed assignment upon intake
Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
Work in partnership with on-site security
Respond to emergency situations as appropriate
Notify emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
Complete written reports and incident logs of daily activities
Answer telephone and take messages for clients and staff as needed
Resolve client issues as needed using de-escalation and crisis intervention techniques to help clients work through conflict with trauma informed methodology
Monitor facility and report any maintenance concerns as needed
Assist with the serving of daily meals
Ensure cleanliness of the facility, including sweeping, mopping, vacuuming, washing and other cleaning duties as deemed necessary
Restock supplies in need of replenishment
Assist with participants with laundry and upkeep of the machines.
Ensure clients are following proper hygiene practices
Work with clients to improve their independent living skills
Clean restrooms, dormitory areas, offices, and common areas
Monitor medication cabinet and review medication records if needed
Attend and participate in Team Meetings, Trainings, Supervisions, etc., etc.
Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS) as required
Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and other staff
Facilitate and supervise regularly scheduled resident house meetings
Create and maintain a shelter environment that is safe
Uphold all HTM, Pathway Home Gardena rules, regulations, and policies
Other duties as assigned

Understand and support the mission statement of Hope The Mission
High school diploma or GED
Must possess solid proficiency of Microsoft Office/Google Suite
Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
Must possess excellent problem-solving skills
Ability to interact with others professionally
Knowledge of Housing First, Harm Reduction, and Trauma Informed principles
Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
Valid CPR/First Aid certification or ability to obtain within 30 days of hire
Must be TB and Drug Test cleared prior to onboarding
Background check
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to work in proximity with service animals and emotional support animals
Ability to operate a computer, fax, and telephone
Ability to lift up to 25 lbs.
Some night and weekend hours required

1-2 years' experience working with the homeless or similar population preferred, but not required

HTM (Hope The Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.
HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

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Client Services Monitor - Part time

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