Client Services Manager

BAYADA Home Health Care • Newtown Square, PA

378d

About The Position

The Client Services Manager at BAYADA Home Health Care is responsible for providing superior customer service and quality home care in a dynamic and entrepreneurial environment. This role involves managing client services coordination, addressing emergent scheduling issues, and building lasting relationships with clients and community organizations. The position also requires effective fiscal management and collaboration with Clinical Managers to support field employees.

Requirements

• Bachelor degree is strongly preferred.
• Experience with the IDD population is a plus.
• Prior knowledge of/experience with Medicare and OASIS is a plus.
• Prior medical office or home care experience preferred.
• Prior supervisory experience is a plus.
• Demonstrated record of successfully taking on increased responsibility (goal achievement).
• Ambition to grow and advance beyond current position.
• Strong computer skills required (electronic medical record).
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care.
• Manage coordination of client services and emergent scheduling issues.
• Manage your Client Services Manager caseload while proactively growing it.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Develop strong, communicative relationships with the team.
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.).
• Partner with Clinical Managers to provide supervision and support to field employees.

Benefits

• Paid holidays, vacation and sick leave.
• Vision, dental and medical health plans.
• Employer paid life insurance.
• 401k with company match.
• Direct deposit.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees