Client Services Manager - Contract Security
About The Position
Are you a seasoned security professional looking to take your career to the next level? GardaWorld Security Services is seeking a dedicated and dynamic Client Services Manager to be the bridge between our organization and our valued clients in Indianapolis, IN. If you have a passion for excellence and a knack for leadership, this Client Services Manager role is for you! Join GardaWorld Security Services and become part of a team that values security, integrity, and dependability. As a Client Services Manager, you will oversee security operations, ensuring our clients' highest standards of security. With GardaWorld, you can grow professionally in the security industry, working with a company that prioritizes security and client satisfaction.
Requirements
- A high school diploma or equivalent
- Minimum 2 years in security operations management.
- 5+ years' experience in a fast-paced, complex environment
- Must pass an extensive pre-employment screening process
- Results-oriented and people-oriented, balancing business considerations
- Process-driven mentality
- Highly organized
- Self-motivated with a high sense of urgency
- Stable, progressive work history
- Excellent communication skills
- Acts with integrity
- Resilient and adaptable
- Competitive spirit
- Ability to develop relationships at all levels
- Willingness to get involved in all aspects of the business
Nice To Haves
- Prior military or law enforcement experience is a plus!
Responsibilities
- Supervise daily security services to ensure high standards.
- Foster strong connections with clients and security officers, acting as the key liaison.
- Meet with clients regularly to address issues, provide updates, and ensure satisfaction.
- Recruit, select, orient, train, and develop security staff to maintain high standards.
- Conduct site inspections, review reports, provide training, and ensure compliance.
- Maintain knowledge of post specifications, emergency procedures, and client policies.
- Assist in developing staffing schedules, budgets, and payroll.
- Ensure compliance with federal, state, and local regulations, as well as contracts.
- Recommend new security policies and procedures to improve efficiency and service quality.
- Follow progressive discipline for corrective actions.
- Other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
