Client Services Manager

SPS-North America-posted about 2 months ago

Full-time • Manager

Onsite • Altamonte Springs, FL

5,001-10,000 employees

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Come explore the Power of Possibility with a career at SPS! We have a fantastic opportunity for an experienced Client Services Manager to come join our team in Altamonte Springs! The Client Services Manager (CSM) position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSM will act as the primary daily client. While overseeing the staff onsite for all supervisory functions required. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Proactively institutes the SPS Governance Model to ensure client satisfaction.
Standardizes policies and procedures, including statistical monthly reporting and benchmarks.
Drives operational improvements and solution design.
Troubleshoots and resolve all client, site management and site staff issues.
Coordinates, implements, and oversees any special projects.
Coordinates and leads vendor partner negotiations.
Manages site financials in terms of hours, gross margin spread, profitability and growth.
Manages direct reports, including managerial staff.
Assists in the development of training materials and execution of formal training sessions
Support business development internally and as directed.
Maintains consistent communication with client and SPS at all levels.
Managers the receipt, delegation, and successful completion of all client requests. Handle escalations as needed if Supervisor is unable to.
Meets all client and SPS deadlines.
Manages all resources within the operation, including people, hardware/software, and facilities.

High School Diploma (or equivalent) required.
Minimum of 5+ years of experience in high level relationship building and operational management.
Previous management/ supervisor experiences overseeing 5-10 employees.
Ability to build business relationships and interact effectively with C level executives.
Solid understanding of selling skills.
Exceptional computer skills.
Driven by client satisfaction, with proven track record of diplomacy and ownership.
Strong integrity, solid business ethics.
Strong team approach to account management.
Creative strategic thinking and performance.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.

Industry related experience a plus.

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

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