Client Services Manager - Remote

PayNearMe•Santa Clara, CA

11d•Remote

About The Position

The Client Services Manager will serve as the technical subject matter expert for PayNearMe’s solutions, supporting Sales, Account Management, and Merchant Support in the onboarding of merchants. This role involves leading technical integrations, configuring solutions, and providing ongoing technical support to ensure merchant success.

Requirements

Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related technical field — or equivalent practical experience
2–5 years of experience in technical support, implementation, systems integration, or software development (preferably in payments or fintech).
Experience with web-based and mobile integrations, including working knowledge of Rest APIs, HTML, XML, JSON, JavaScript and authentication methods.
Strong analytical and problem-solving skills, with the ability to translate technical concepts clearly to non-technical stakeholders.
Ability to manage multiple priorities in a fast-paced environment with shifting timelines.
Detail-oriented with demonstrated persistence in troubleshooting complex issues and identifying root causes.
Collaborative team player with a proactive, positive attitude.

Responsibilities

Serve as the technical lead for new merchant onboarding, guiding integration, configuration, and solution design from kickoff through launch
Lead data integration, platform configuration, and business process mapping efforts, tailoring the PayNearMe platform to meet each merchant’s unique technical and operational requirements
Partner closely with Product Management to inform solution design and influence the product roadmap based on client needs, implementation insights, and technical feasibility
Support existing merchants as they adopt new products, enhancements, or expanded functionality, ensuring seamless integration and minimal disruption.
Collaborate cross-functionally with Engineering, Product, Risk, and Support teams to resolve complex issues, manage escalations, and drive successful merchant outcomes

Benefits

100% Remote (must be in US)
Base salary per year (paid semi-monthly)
Fast- paced and professional work culture
Stock options with standard startup vesting - 1 year cliff; 4 years total
$50 monthly communication expense stipend to go towards your phone/internet bill
$250 stipend to enhance your WFH setup
Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
Premium medical benefits including vision and dental (100% coverage for employees)
Company-sponsored life and disability insurance
Paid parental bonding leave
Paid sick leave, jury duty, bereavement
401k plan
Flexible Time Off (our team members typically take off ~3-4 weeks per year)
Volunteer Time Off
13 scheduled holidays
2x / year in-person team meet-ups (2-3 days, company paid)