Client Services Manager

AXS•Los Angeles, CA

2d•$61,055 - $80,000

About The Position

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. The Role AXS is seeking a Client Services Manager - Theaters and Residencies to join our team in Los Angeles, CA. This role manages the relationship with venue clients within the discipline, supervising a team of supervisors and specialists who provide front-line, top-notch service and support for ticketing managers at some of the most iconic music/sports venues across the country. Acts as relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services. Develops close relationships with clients and acts as the primary resource for all event configuration and box office inquiries.

Requirements

High School Diploma or its equivalency (BA/BS Degree Preferred)
2-4 years Experiencing in leading a high-functioning customer service team
4-6 years Live event ticketing and event programming experience
Advanced event programming expertise across multiple venue/event types.
Leadership, coaching, and personnel management skills.
Committed to collaboration and teamwork.
Ability to problem solve and decision making in a high-pressure environment.

Nice To Haves

BA/BS Degree Preferred

Responsibilities

Partners with client ticketing managers by developing relationships and a deep understanding of each venue and its unique challenges.
Provides expertise on all products/services, remaining current with all new releases.
Assists with event and promotion configuration for full-service clients.
Recognizes critical issues when responding to support and service requests from client venues.
Configures, tracks, and reports on work and client interactions to ensure consistent, high-quality service.
Troubleshoots and resolves or escalates technical support issues.