Client Services Manager
About The Position
At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry. Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart. Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started. Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing. At MPG, your work makes an impact.
Requirements
- Bachelor's degree in related field preferred (relevant experience may substitute for educational requirement)
- 5-7 years of offset printing experience required
- Background knowledge in fulfillment operations
- Advanced working knowledge of scheduling software systems
- Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Effective use of intranet, email, and management information systems (MIS)
- Advanced understanding of production processes and manufacturing techniques
- Comprehensive knowledge of substrates, inks, varnishes, coatings, and print production materials
- Ability to resolve complex internal production scheduling issues
- Strong customer service and interpersonal abilities
- Excellent organizational, analytical, and planning capabilities
- Effective problem-solving and decision-making skills
- Meticulous attention to detail and accuracy
- Ability to manage multiple priorities in fast-paced environments
- Ability to lift up to 25 pounds occasionally and 10 pounds frequently
- Capability to sit and stand for extended periods
- Visual and auditory acuity for reading, writing, and effective communication
Nice To Haves
- Previous experience in the Printing industry highly desired
- PMI Scheduling Professional certification preferred
- Bilingual Spanish/English communication is advantageous
Responsibilities
- Production Tracking: Create and maintain comprehensive production workflows for pressroom, laminating, and foil stamping production areas to track projects through the production process
- Cross-Functional Coordination: Collaborate with Planning, Prepress, Client Services, Sales, Purchasing, and production departments to gather critical scheduling information
- Production Optimization: Work with manufacturing operations to enhance throughput and maximize productivity through efficient run strategies and priority sequencing
- Schedule Management: Update scheduling software systems and maintain accurate, current schedules posted throughout production areas
- Problem Resolution: Partner with Department Managers to resolve production flow issues and respond to changing customer requirements
- Resource Alignment: Ensure employees and necessary resources are properly aligned to meet production requirements and company productivity targets
- Capacity Planning: Monitor plant loading and communicate potential bottlenecks or excessive open capacity to management
- Meeting Participation: Prepare for and actively participate in daily production meetings, providing updates on delivery dates and job progress
- Integration Management: Collaborate on new equipment integration, staffing plans, and process changes including preventative maintenance scheduling
- Safety Compliance: Observe established safety and housekeeping procedures while following all company policies and ISO requirements
Benefits
- MPG offers a leading-edge compensation package which includes the following:
- A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan
- 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
- 401(k) Plan with up to a 6% (dollar for dollar) Employer match
- Health Savings/Flexible Spending Account options
- Paid time off, including 10 company-paid holidays, plus 1 floating holiday
- Employee Assistance Program
- Comprehensive relocation package available for qualified candidates
- And, much more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
