Client Services Manager - Remote

PayNearMe•Santa Clara, CA

17d•$105,000 - $130,000•Remote

About The Position

The Client Services Manager will serve as the technical subject matter expert for PayNearMe’s solutions, supporting Sales, Account Management, and Merchant Support in the onboarding of merchants. This role involves leading technical integrations, configuring solutions, and providing ongoing technical support to ensure merchant success.

Requirements

3-5 years of hands-on experience implementing or supporting API-based solutions, including integration, troubleshooting, and support.
Experience with web-based and mobile integrations; familiarity with HTML, XML, JSON, and Javascript for issue diagnosis.
Proven ability to map and transform client data into complex platforms or systems.
Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience).
Excellent communication skills to explain technical issues to both technical and non-technical audiences.
Strong problem-solving mindset, resilience in debugging complex issues, and ability to manage multiple client implementations simultaneously.

Nice To Haves

Background in payments, fintech, or related industries.
Prior experience working directly with merchants or enterprise clients in a client-facing technical consulting role.

Responsibilities

Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design.
Conduct data integration, platform configuration, and business process mapping, tailoring the PayNearMe platform to the specific needs of each merchant.
Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities.
Provide technical support to existing merchants as they adopt new products or expand their current implementations.
Develop code and build reusable tasks to streamline engineering work related to support and implementation.
Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding.

Benefits

Base salary per year (paid semi-monthly)
Fast- paced and professional work culture
Stock options with standard startup vesting - 1 year cliff; 4 years total
$50 monthly communication expense stipend to go towards your phone/internet bill
$250 stipend to enhance your WFH setup
Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
Premium medical benefits including vision and dental (100% coverage for employees)
Company-sponsored life and disability insurance
Paid parental bonding leave
Paid sick leave, jury duty, bereavement
401k plan
Flexible Time Off (our team members typically take off ~3-4 weeks per year)
Volunteer Time Off
13 scheduled holidays
4-6x / year in-person team meet-ups