Client Services Manager- Minneapolis, MN

Compass Group•Minneapolis, MN

1d•Onsite

About The Position

Canteen One is the national account management arm for Canteen, the largest food and retail service company in the United States. They provide unique and customized office coffee, vending, market, and pantry programs to clients nationwide. As part of Compass Group USA, Canteen One offers opportunities to work with Fortune 500 companies. The Client Services Manager role involves direct customer service contact with clients to support vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas, conducting financial analyses, and making recommendations to improve profitability. The goal is to provide outstanding service that builds and sustains long-term relationships, resulting in high customer satisfaction and contract renewals and extensions.

Requirements

Bachelor’s degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
Proven financial analysis skill set
Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
Demonstrated ability to use both analytical and intuitive judgment and sound decision-making in interpreting, developing, and applying new methods and policies that affect the business
Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
Demonstrated ability to prepare, analyze, and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities
Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements
High level of proficiency in Excel, Word, and Outlook required

Nice To Haves

PowerPoint software experience preferred

Responsibilities

Assure accurate and timely financial reporting
Inspect reports and summaries to look for possible gaps
Perform ongoing analysis of the portfolio of business managed by analyzing vendor, client, and Canteen One financial performance
Make recommendations and present information to the corporate client’s contact
Assure accurate financial expectations for renewals/bids in working with the Sales group
Facilitate meetings with internal resources to address issues
Build, maintain, and sustain relationships with clients
Have quarterly meetings and business reviews with all top 20 customers
Serve as a communication point for all of Canteen One and ensure all relevant information is facilitated throughout the entire Canteen One organization