Client Services Manager- Senior Homecare

Visiting Angels of Jenkintown•Chadds Ford Township, PA

About The Position

Visiting Angels is a private, non-medical home care agency seeking a dynamic, efficient, and friendly individual to join our team as Client Services Scheduling Manager in Chadds Ford/Glen Mills! As Client Services Manager, you will be responsible for creating and implementing the care schedules of our senior clients. Our Angel caregivers provide meaningful assistance for seniors in their home, and as Client Services Manager, you will manage a team of Client Care Scheduling Managers to assign appropriate caregivers and monitor their success. You will be also responsible for "front to back" interactions with clients.

Requirements

Associate Degree in a healthcare-related field and two years of supervisory experience in Senior homecare is preferred
Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software
Excellent communication skills and professionalism at all times
Detail-oriented team player
Ability to multitask, work under pressure and problem solve
Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with our staff, client, their families, and referral sources
Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.
ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.

Responsibilities

Point person on all Client Related issues for cases under you and your team
Participate in initial and ongoing client and caregiver meetings
Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality
Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required
Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes; support facilitation of updates as warranted
Evaluate client and employee satisfaction to effectively resolve complaints and incidents
Recognize and reward good job performance and promote caregiver recognition
Escalate disciplinary action to the Senior Client Services Manager
Maintain positive relationships with clients and referral sources
Perform on-call evening and weekend duties, as directed
Perform other functions as deemed appropriate by the management team