CLIENT SERVICES MANAGER
About The Position
This individual will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction. Key Responsibilities: Provides continued high standard of service and communication to maintain client base Surveys existing accounts for new opportunities Manipulates data as needed for internal business reviews/meetings Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance Manages internal resources to problem solve for issues that have happened in the field Serves as liaison between client and sector to ensure all relevant information is communicated Performs other duties as assigned
Requirements
- Bachelor’s Degree
- 3-5 years of experience
- Demonstrated ability to prepare, analyze and present complex business reviews to Clients
- Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
- Demonstrated ability to use analytical and intuitive judgment and sound decision making
- Strong problem solving skills
- Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel
Responsibilities
- Provides continued high standard of service and communication to maintain client base
- Surveys existing accounts for new opportunities
- Manipulates data as needed for internal business reviews/meetings
- Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance
- Manages internal resources to problem solve for issues that have happened in the field
- Serves as liaison between client and sector to ensure all relevant information is communicated
- Performs other duties as assigned
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
