Client Services Manager

Frontline Managed Services • Creve Coeur, MO

14d • $55,000 - $65,000

About The Position

Our Client Services Manager facilitates effective accounts receivable and relationship management for an assigned portfolio of billing attorneys and their clients to accurately maintain and collect account balances within the specified terms of engagement. Frontline Managed Services® is a leading global service outsourcing provider within the legal industry, serving more than 600 law firms.

Requirements

• Exceptional organizational and time management skills
• Strong critical thinking, research, problem-solving, and analytical skills
• Proficient in Microsoft Office with an emphasis on Excel and Outlook
• Effective communication skills, verbal and written, with proficiency in grammar and punctuation
• High school diploma or equivalent; bachelor’s degree preferred
• A combination of 7 years of customer service, accounting, and accounts receivable experience is preferred

Nice To Haves

• Previous law or accounting firm experience is preferred

Responsibilities

• Prepares reports and analyses to keep leadership apprised of results and opportunities to decrease outstanding accounts receivable for the assigned portfolio
• Facilitates meetings with billing attorneys and stakeholders, highlighting opportunities to improve cash flow
• Acts as a liaison between clients and attorneys to resolve outstanding balances while preserving the attorney-client relationship
• Keeps accurate and detailed records regarding collection activities in the Firm's Accounts Receivable Collection Software

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 11-50 employees