Client Services Manager

Compass Group • Atlanta, GA

377d

About The Position

The Client Services Manager at ESFM is responsible for overseeing a team of 7 in managing day-to-day workplace services in a dynamic environment. This role emphasizes time management, organization, and leadership, requiring a client-centric approach to enhance workplace services through innovation and safety. The position involves hands-on tasks and the use of technology for various operational needs.

Requirements

• High school diploma or equivalent (GED); college experience a plus.
• Prior management experience.
• Proven customer service-related experience.
• Proficient computer skills including MS Office 365 and willingness to learn new technology.
• Excellent communication skills both written and verbal.
• Ability to effectively work both individually and in a team environment.
• Willingness to embrace and perform continuous training and professional educational programs.
• Team building, coaching, and mentoring skills.
• Promotes inclusivity and creates an environment where everyone feels valued.
• Prior mailroom and copy center knowledge a plus.
• Prior catering experience a plus.
• Ability to lift up to 40 pounds.

Nice To Haves

• Prior mailroom and copy center knowledge.
• Prior catering experience.

Responsibilities

• Serve as the main point of contact for all activities related to office services including mail room, hospitality, on-site event management, and reception desk support.
• Oversee in-house/on-site events including catering coordination with a focus on maintaining the hospitality budget.
• Maintain budgets for catering, hospitality, and office services.
• Work in tandem with the facilities manager to maintain the integrity and day-to-day operations of the office environment.
• Oversee office inventory and establish par levels based on usage and set budget.
• Maintain records of metrics of all office services activities.
• Maintain documented procedures for all processes and responsibilities.
• Spearhead team meetings, including safety training.
• Develop quarterly business reviews and present accomplishments, solutions, and metrics to clients on an established cadence.
• Manage ongoing cross-training and overall professional development of employees.
• Assist with administrative tasks and other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED