Client Services Manager

PalAmerican Security • San Jose, CA

401d • $80,000 - $90,000 • Onsite

About The Position

The Client Services Manager at PalAmerican Security is responsible for overseeing security contracts and leading a team to ensure exceptional service delivery and client satisfaction. This role involves recruiting and training staff, maintaining client relationships, and tracking performance metrics to uphold the highest standards of security services.

Requirements

• High school diploma or equivalent
• At least one year of related experience
• Excellent interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Outlook, Word, Excel

Responsibilities

• Recruit, hire, and train new staff
• Provide performance feedback and recognize talent for management roles
• Ensure security officers are adequately prepared for their assignments
• Track and review KPIs with the Director of Operations
• Conduct site assessments and client visits
• Collaborate on recruitment needs and oversee client billing

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED