Client Services Manager, Growth

Tatari•San Francisco, CA

16d•$80,000 - $110,000•Hybrid

About The Position

Tatari is on a mission to revolutionize TV advertising. We work with some of your favorite disruptor brands—like Calm, Vuori, Rocket Money, and hundreds more—to grow their business using linear and streaming TV ads. Our platform combines sophisticated media buying with proprietary analytics to turn TV advertising into an automated, digital-like experience. Our technology and services are pushing the industry forward, enabling businesses of any size to advertise on TV. Named one of the 16 Hottest Ad Tech Companies by Business Insider and Best Places to Work by Inc. Magazine, Tatari is experiencing rapid growth. Our executive team is comprised of former founders and senior leaders at fast-rising startups like Shazam, TrueCar, AdapTV, and LiveRail and larger, more established tech companies like Amazon, Google, Meta, Microsoft, and Yahoo. Tatari is expanding and we’re looking for a Client Services Manager to join the Growth team. The Growth team at Tatari is responsible for managing and executing TV campaigns (primarily programmatic) for SMB clients at Tatari. As such, you will be responsible for a set number of clients within Tatari’s ever-growing portfolio and work cross-departmental to ensure that client needs are met with the most superior management skills.

Requirements

Bachelor degree from a 4-year institution, preferably majoring in business, statistics, data analytics, and economics
2+ years in post-sales account management/client relationship support roles, including C-level interactions
1-2 years of experience buying/trading within digital/programmatic buying platforms (DSP’s, etc.)
Experience working with performance-minded clients (Brands and/or Agencies), with a focus on optimizing for business outcomes such as CPA, CAC, & ROAS
Solid understanding of Streaming TV buying and overall landscape, bonus for Linear
Ability to clearly communicate technical terms and concepts
Great presentation and listening skills—you come prepared to every meeting
You’re at ease holding a conversation with an engineer or marketing manager.
You’re not a salesperson
Highly organized and detail oriented

Nice To Haves

understanding of TV and digital marketing (i.e. SEM, FB)
advanced Excel skills
advanced data visualization abilities

Responsibilities

Manage post-sales relationships for SMB and strategic client accounts as the primary contact and trusted advisor.
Hands-on media planning, execution and optimization within Tatari’s buying platform across Linear & Streaming TV.
Listen to clients needs, as well as identifying unknown or unmet needs.
Become an expert of all-things Tatari (buying, reporting, proprietary measurement, etc.) and leverage internal subject matter experts (Engineering, Data Science, etc.) to help clients prioritize and solve problems.
Guide clients through their TV advertising campaign, with a focus on buying/optimization for business outcomes (CPA, CAC, & ROAS), education across key concepts and strategies, and training on Tatari’s platform.
Participate, actively engage, and be the expert voice on TV in client meetings.
Spend a lot of time with clients and building relationships with C-level executives.